This is my third year with Direct to Home Grocery and everything has been great for our family!
I Just got my first delivery and I am overwhelmed! This is fantastic! I've never wrote a review before but this was worthy of my time to do so. So much food!!
in response to: Horrible !! Untruthful thieves is what they are . Tad the sales guy makes a lot of verbal ...
I recently had the same experience and am currently going through hell. Can I ask if you took any legal action?
I had the same experience and am dealing with hell. Can I ask if you took any legal action at all?
Horrible!! Untruthful thieves is what they are. Tad the sales guy makes a lot of verbal promises and then once you get your order and it's nothing like what he says it will be he obviously denies everything. Tad will guarantee that you can cancel at any time also NOT TRUE !! Once you realize that they have ripped off your second shipment you can't get ahold of any one (you may have to force stop a payment to get them to call you back ) only to find out that the first 6 months supply included 1 years worth of non perishable items and most of the meat ( I was promised half of my food on the first shipment and the other half 6-7 months later.) and now your left with full time groceries shopping and payments!! Hope your enjoying the $2500 I lost!!!!
Don't do it!!! First the sales guy is just a huge liar. He will say anything to get you to sign up! You'll pay for $5000 worth of food and literally only get around $2300 worth!! Never got our second order! Horrible customer service! Honestly you might as well flush your money down the toilet, your better off doing that then dealing with these crooks!!!
I have very much enjoyed the services of direct to home grocers. there is nothing better then having a freezer full of unlimited good quality meats for a summer nights BBQ.
The whole company is sketchy starting with their sales man Tad. Have had nothing but issues with them screwing up our orders and such. Wouldn't recommend them to anyone after our experience.
in response to: unfortunately when people are let go they come online and speak negatively about the company with ...
I never worked for you! I am a customer that does not get her calls returned,,
in response to: I am horrified that the owners would allow their delivery person to work while high on ...
Not impressed at all.. They never return our phone calls.. we got half our order in May and it is gone and we are just finishing July.. It was supposed to last 6 months. ITs an total rip off ... Dont do it,, turn away before they scam you too!
Absolutely fantastic. Great meat, great friendly staff. I was a little worried at first the food was not going to last the full year but it did and more!
we have had a great experience with Direct to Home also.
Direct to Home Grocery has been great for our family of five. The meat is fantastic and its great having a freezer full of different kinds of meats. I have had no problems with customer service at all they have been great!
He stormed out of my house too. He smelled like alcohol, I think he was drunk !
in response to: This is a total scam . The delivery guy was very unprofessional , and several items were missing ...
This, and other positive comments, are posted by the owners themselves and not customers.
This is my 3rd year with direct to homes groceries, LOVE the meat and the steak is DELICIOUS. The packaging is also really convenient. Also love how they have alot of organic meals!
Poor. There is no customer service. We received the food, which may or may not be good quality. They delivered a freezer and their guys did NOT turn it on. Plugged it in only. When we call to discuss, there was no customer service, no follow up, no investigation, just contact your insurer. NO company that is any good would not follow up and ensure their customer is happy. So a years worth of meat ruined. Awful follow up. Awful customer service. No reputable company acts this way. if 100% satisfaction guarantee is your motto, why is no one returning our calls? Why is no one investigating? I assure you, we thought those who set up the freezer turned it on. It was plugged in only. Not a single follow up - just pay the bill please. I have not yet begun to be vocal about how disappointed I am.
in response to: Poor - Absolutely awful company ! DO NOT sign with them . Run far away in the opposite direction . ...
unfortunately when people are let go they come online and speak negatively about the company with false information to further express they anger.
As we feel bad for having to let people go; we understand that not everyone is made out for a specific job, and that consequences like this will happen. We encourage everyone to do their own research and enjoy our services at their own choice. We go above and beyond to exceed the satisfaction of our customers (as you can see below from previous and current customers, and referrals of clients who have not even posted on here) and we hope you will take the chance to let us show you too!
100% satisfaction guaranteed is our motto!
Have a wonderful 2016 everyone! :)
Wonderful company! their products are so tasty! having all this food at the tip of my hands is more than convenient. Highly recommended
in response to: You end up paying more for your groceries . You have to pay the weekly rate that ...
Poor - Absolutely awful company! DO NOT sign with them. Run far away in the opposite direction. Like a previous poster said, scam artists. You pay the same price for groceries whether you buy hot dogs or steaks. You get the run around if you question anything or have any type of complaint. I think 2 people work in the office and those two do everything. Their boss throws them under the bus and is rude, sarcastic, angry. Even their delivery guy has bad things to say. Don't give them a second of your time.
We are very happy with our food order with DTH. Everything came as expected and the staff that helped us from start to finish were wonderful. the best part about this experience was getting to custom choose what I wanted and not being forced to take specific things. This program works very well for our family
*this is my 4th year no regrets .. No increase on the price for that period of time .
Excellent meats and friendly stuff what else can I ask for ? I recommended some of my friends .
the savings on time and convenience alone is enough to write a good review for this company.
nothing better than having your food all at home ... and great qualities / quantities too.
MARVELOUS! I saved enough money with this company to be able to take my family to Cuba!
Yes, I ordered from the company on zelco drive burlington - very happy!
i am OBSESSED with their meats. so tasty and perfectly individually packed for my picky family and our separate dinners! I can now make 1 chicken, 2 steaks and fish at the same time because everything is singularly packed. no more wasting meats or eating freezer burnt food. Im a happy mama!
Good prices, and all the meat was grade A outstanding. Just signed up for the second year, and got a new freezer.
in response to: HALELUJAH ! ( did i spell that right ?) who cares ! i just saved so much money with DTH . ...
I havent signed up as of yet but are we talking about the Direct to Home grocery from Burlington? I just want to be sure that these reviews are all talking about the same one.
Direct To Home Grocery
948 Zelco Drive
Burlington, ON L7L 473
There seems to be one at different location in Burlington
5280 S Service Rd
Poor a rep just left our home in a storm. He was not happy that I made the coment that I like to feel what I buy. He didn't like that I need to see the food I purchase or asked the various sizes of the items to know what we would be getting. He said he was I sulted and when I was not ready to give out my personal information for them to run a credit check because he had not gained my trust, he left .. he threw his pen on the table and left.
Great company with great products. As always, sceptical at first but once I did my research and tried the service I was happy with my decision to go ahead with it. It also made me feel better seeing they are an A rating with the better business bureau.
I will definitely use their service again
Direct to Home Grocery is a great company, Ive been with them for a year now and I am very pleased. The service and the quality of food are great. I love the convenience of having my food delivered to me and in my cupboards and freezer. When preparing my meals it has saved me money and trips to the grocery store.
The service has been great when you call you are speaking to someone not an answering service. Any issues with a roast I cooked and or did not like something or that has expired or just want to exchange something or somethings I have to much of. No hassle and was given suggestions and quick exchange delivery. If they can not get to delivery anything in a reasonable time they send out gift card(s) for you to shop at your favorite store.
I want to Thank Cheryl for answering all my questions, making this first time experience great and for always giving quality customer service.
I will be renewing my contract for another year.
They are good but really only for families. If your just a couple then not the best for my family of 3 they worked with us and halfed the order and the price. The meat, canned goods, pasta and cleaning supplies ( dish and washer detergent ) but cerial did not last.
I would recomend it after doing our calculations it makes sense and offsets our grocery bill appropriately and for people who complaine about price me and my wife are both blue collar workes.
We have just received our order from direct to home. The customer service was outstanding. As a business owner my self I can really appreciate how they were there for me when I wanted to switch around my order before it was delivered. We have received everything ordered and are extremely satisfied with the high quality of the meat.
in response to: Just read there response to this customers complaint . If you cant afford it thats ur deal ...
You end up paying more for your groceries. You have to pay the weekly rate that they give you (and for the amount of groceries given the amount does not even come close to the price they charge. Then you have to go out and buy more and more of the groceries that you should have got from the company. Trust me I kept a very good record. These people should be out of business for the scams they are running
I would like to express how satisfied my family has been with your products!! My family has just absolutely loved every single product you've sent to us. I have 2 boys and both of them love every product you've sent out, they can actually tell the difference between your product and regular store bought, they especially love the chicken nuggets and breastwhiches :) !!!
We have been completely satisfied with every single product, and the customer service is excellent!!! Thank you for all your services, I will definitely be recommending your company!!!
If you want complain you will find a reason why but my experience with this company has been excellent ....right from the steaks(great) and chicken and fish ,I love the variety and loooove saving money! Their customer service people are very nice and they love what they do!.....EXCELLENT SERVICE!!!
I am on my second year with this company. The first time went perfect and the second had a small mistake but the customer service reps took care of it right away for me. I must like it since I'm on year two with them so I say good company! their fish is to die for.. So tasty
I am a single dad with three kids. The service works for us too. unlimited juice boxes and chicken fingers is perfect.
And the meat products like mentioned previously in a different post is on point... Definitely Better then anything Ive purchased before and its nice to know by buying with them im supporting local farmers too. I would also recommend this company
Great company, great meats. great service.
I have been a customer for two years now and believe some of the below comments are exaggerated and unfair, but each person has their own thoughts and experiences no matter what company they are dealing with.
I enjoy this direct to home grocery service, and I will continue to buy from them regardless of the reviews as for what I have received is exactly what I have wanted and was promised.
Poor: I have to say that I didnt sign up for this because of what my daughter had to go through. The rep told her one thing and what she got was not what was discussed nor would it last a year. This company does nothing but give the run around when things are not going the way they want them to go. If anyone out there is having trouble with this company, my advice to you is to contact consumer affairs and discuss the matter with them and they will inform you of what to do and what they will do for you as well. This is not a very good company to deal with. Like others have said in their comments, RUN RUN RUN and dont let these people in your home.
I have to say that I didnt sign up for this because of what my daughter had to go through. The rep told her one thing and what she got was not what was discussed nor would it last a year. This company does nothing but give the run around when things are not going the way they want them to go. If anyone out there is having trouble with this company, my advice to you is to contact consumer affairs and discuss the matter with them and they will inform you of what to do and what they will do for you as well. This is not a very good company to deal with. Like others have said in their comments, RUN RUN RUN and dont let these people in your home.
in response to: Awful ! Absolutely awful ! Worst customer service . I think there are 3 people running the whole show ...
Where are you? Have you got the delivery yet?
in response to: Just read there response to this customers complaint . If you cant afford it thats ur deal . ...
Where are you? Have you got the delivery yet.?
in response to: Just read there response to this customers complaint . If you cant afford it thats ur deal . ...
If you can't afford things then why should you be entitled to them? it's like buying a car... No dealership will give you a 2016 for free just because you can't afford it.
Just my personal opinion
in response to: Horrible customer service . I had a rep come and talk to me and my boyfriend about ...
Just read there response to this customers complaint. If you cant afford it thats ur deal. That should tell you what kind of people run this place.
I am a customer of Direct To Home Grocery and would like to take this opportunity to post a personal review. This company is by far one of the best companys I have ever dealt with. Their quality of their products is impeccable. Its EXACTLY what they promise. The meat is one of the best I have ever tasted. The delivery was great and not to mention the wonderful customer service from the salesman who came to my house to the office staff and delivery people and I received a new big freezer to hold all of my meat and frozen food in. I would like to say I am very happy with the service and would highly recommend this company to everyone..5 out of 5 stars from me ..I will definitely be renewing my contract..THANKS!!!! keep up the great service.
Awful! Absolutely awful! Worst customer service. I think there are 3 people running the whole show there. They are robbing people blind! Run in the opposite direction if a man comes to your door offering a free trial of meat. Trust me, that meat is payed for by naive, unsuspecting customers. Very very unhappy. If there was an option for 0 stars I would give it that.
To Direct to Home,
Thank you so much for contacting us after hours last night!
We would like to take this opportunity to thank you for your kind assistance shown
in assisting us in placing next year’s order again from you and for the past years as well.
Your service has been very professional and accommodating in every way shown, and truly make the process easy for us.
We cannot begin to explain as to how the delivery of your products have been made our life
easier and free from having to shop at the meat counter of our local grocery stores, etc.!
You're company is exceptional.
Please feel free to post this review on your website; review pages, etc. We are very happy returning customers!
Merry Christmas and Happy New Year!
The Missiaen Family
in response to: Worst company - do the math way over priced you will save money going to Costco or ...
the whole point is working with people who can afford this plan if you cant thats ur deal it doesnt make it bad for people who can afford it.
in response to: Be warned this contract cost much more than is reasonable . There is no way you will ...
I find your response is not based on experience sounds more like an opinon
in response to: I myself agree but I work for a small local business who also deals with contracts ...
They didnt just want out of the contract, this should be obvious to you since they took the time to write their reviews. It is obvious to me that they indeed wanted out of the contract but ultimately wanted to warn others of falling into the same traps as they did.
So I admire and thank the people who take the time to write these reviews, helps other to avoid similar pitfalls.
terrible customer service and bully for sure at the office. I would not recommend to anyone. They tried to tell me that I could'nt cancel as well within the ten day period and then went ahead and tried to tell me I owed them a restocking fee.
Crazy pushy and ignorant company.
love this service!
we bought a family of 4 plan. the best part is the individually wrapped products! they are a life savor for dinner time with my picky children. great quality!
Horrible customer service. I had a rep come and talk to me and my boyfriend about it and didn't realize we would be signing up for it. The rep never mentioned that I had 10 days to cancel my order. I called two days later to let them know I would not be going ahead with it. Then the lady said I would be getting a call from someone in accounts to cancel my order. I had a very busy week so I didn't even think about calling them back. They did call twice towards the end of last week but I forgot to calm back. Then today, this lady SHERYL, who happens to be the manager, calls my work and asks when I want my delivery for. I said: "I spoke to somebody last week and told them I didn't want to go ahead with it". Then she said that I was supposed to send a "registered letter" cancelling the service. I said NO ONE told me that I had to do that, and she became this horrible bully and started telling me things such as: "well you should have read your contract!" "You are over the 10 day period and if you cancel now we will see you in court". To be honest, I was pretty terrified. So I ended up obliging. I felt forced to go ahead with it because she was so rude and so threatening, plus I was at work so I couldn't talk without other people listening. They have the worst customer service I have ever experienced in my life. I didn't know what else to do so now I'm stuck with this company.
Great service, great food! I had no issues with this company. and I have plenty of local meats to taste! so far so good! we got our delivery fast and are very happy
in response to: i would be fuming mad too . what a pathetic company they run . blindly taking advantage of ...
Please note that the comment that you are replying to is infact one year ago in September 2014.
There is no restocking fee for anyone who cancels before their 10 day cooling off period.
In This case, this person was referring to the fact that we asked them to pay for some of the costs related to their order as they tried to cancel after the products they ordered were already on the truck and headed out to them for their delivery (AFTER their 10 day cancellation period). Therefore these circumstances are different.
We believe this comment isnt justifiable whatsoever. That being said, we would like to say that we stand behind out products and services, and guarantee everything 100%.
Everything you read doesnt show you both sides of the story, especially since majority of the world only focuses on the bad instead of the good.
we apologize for any inconveniences. Have a wonderful week!!
i would be fuming mad too.
what a pathetic company they run.
blindly taking advantage of their own bread and butter.
700 dollars, 800 dollars, 900 dollars, such giant and inconsistantly demanded restocking fees mentioned by other customers who were taken for a ride.
lying about following though and making good on promotional items that never arrive, as they did in your case, and others no doubt as well.
i wonder if any of those investigative tv or radio shows have considered running a piece on direct to home grocers, yet.
all I can say is... I definitly have food for a year. and boy does it taste good!!
in response to: I just had the worst experience with this company ... the sales rep came to my house ...
They did the same thing to me. Terrible service.
i am replying on behalf of the DTH FOODS team.
There is absolutely a clause that allows you to terminate your agreement within ten days of signing the contract.
After the ten days our procedure includes cutting, ordering, and proccessing your order.
At that time the contract is unable to be terminated due to the fact the ten days has passed. At this time we have now put in our time, effort, and costs in satisfying and completeing your order. If there is any way we can modify your order to better suit your needs please done hesitate to call us anytime!
Have a great day!
in response to: My wife and I buy everything from everyone who comes to the door . the funny thing ...
I am replying on behalf of the DTH FOODS company.
I think you may have us mixed up with a similar company as we do not have any customers in the Ottawa area.
Although, if theres any questions or concerns you may have regarding a food plan company we would be more than happy to assist you.
Have a great day!
Hi I am trying to cancel and they won't let me I did my math and I don't see why I have to pay so much when I'm only spending half of that don't I have what's called a cool - off (10 days) to change my mind and cancel ????
My wife and I buy everything from everyone who comes to the door. the funny thing is that my sister signed up as well and she lives in ottawa, we live 2 hours north of toronto.
a trip to costco would be 4 times cheaper, but they dont flash freeze and you would have to eat everything within 2 months.
I should have done my research prior just like the vacuum we bought for $2,000. The lack of finances has really hurt my life, we were trying to buy a new car. Once this one year experiment is over, we can start saving money!
After seeing your display at a local home show, and after discussing it at home we decided to use your service. I have to say that we are 100% pleased with the quality of the meat and groceries delivered and the cutomer service.
The delivery was on time and the goods were delivered in excellent condition, the delivery person packed my freezer in a careful manner, nothing was mishandled.
I have no regrets with signing up for this service, and I am spreading the word to my friends and family about the quality of the service and the products.
The Pitre Family!
we are on our fourth year .Since 4 years ago the price went up $5 per week .Can t complain .They not perfect but deserve, based on my experience, a 9/10 .
Our family is very happy .
We didnt purchase a cottage with the savings but, quality and convenience are great
Very happy with the programme . Nice to find a place that has good meats . .
I see some people are not " happy " and that motivates me to send a short note . Not so long ago I receive a phone call from some one that was let go asking me to put a bad review as form of revenge ..For obvious reasons I didn't .
Here is my opinion : Quality of the meats 10 out of 10 .We had a minor problem with the delivery but it was promptly rectified .
My family and I are very satisfied . Thank you
I have no problems with my orders .I am on my third year and always satisfied with customer service quality of the food and
some savings .
I am happy .
saved over $1100 this past year on my groceries with DTH. from previous posts I see I would like to comment that if you havent tried the products then you shouldnt be saying anything.
my family enjoys this very much
LOVE this company. My house is so full of food it makes me happily overwhelmed! My favourite part of this whole experience is that the meat comes perfectly portioned and individually vaccuumed sealed. It helps SO much with my picky children who only eat chicken while we love steak. I say try it out!
Be warned this contract cost much more than is reasonable. There is no way you will spend the amount they charge, for a week of groceries. Also know that you have 10 days to cancel a contract according to law, even if you signed it! You have to be eating a ton of meat to make this worthwhile. Even then a local butcher will be much cheaper. I absolutely do not recommend this.
in response to: Poor Hi . I just wanted to say to anyone looking to " invest in your families food " ...
with my food order i got a choice of EVERY brand name product on the market today Canada wide.
Not to mention the meats were unbelievably tasty compared to super markets. I guess you can say supporting local and getting non-pumped non-steroid etc meats are definitly a bonus. There was no lists to choose from, i told them what i wanted and they got me it. I found this a great deal
Hi. I just wanted to say to anyone looking to "invest in your families food" I do not believe this is the right company. I had a sales rep come out for an appt. this week. It was not what my husband and I thought it would be. When we met the sales rep at a booth set up at the home show, they explained they could get us pretty much any of the big brands we currently use. They even had a display set up to advertise the products they carry. Then she proceeded to explain we could order our groceries weekly, whatever we needed and it would be shipped to our house. Well that was false advertising because when the sales rep sat with us in our home, he explained we will ship you 2 shipments and you pay us the same amount each week, based on what we order. almost $200/week not including fresh produce and lunch meats or bread, milk, eggs, and our baking essentials. It clearly did not fit with our budget and I was very dissatisfied with how the program was advertised. He gave us a list of the products they carry and I must say it is a rather short list. Nothing was on the list that was set up at the home show. Thankfully we did not sign a contract with this company and I also warn people to do their research and understand your food budget or else you can be suckered-in very easily.
Convenience and quality was expected and not disappointed
The meat tastes amazing and it is at an unbeatable price! I couldnt be
happier with the quality & products !
in response to: I just had the worst experience with this company ... the sales rep came to my house ...
I myself agree but I work for a small local business who also deals with contracts and from the employer side you must understand that you agreed and were aware of signing the contract therefore making a commitment. when doing so the employer on the other end does their job and puts your order/request together so I bet by doing this they are out of money as they probably ordered in your custom requests. I don't understand why people take the time to complain when all you wanted was out of the contract- and you clearly got out of it.
Couldnt be happier with this service. Im a locally oriented believer as I own my own local business and knowing that Im supporting other local businesses and local farms makes me happy. good service and great products. talk about convenience!
I just had the worst experience with this company...the sales rep came to my house told me I had 10 days to decide if we wanted to carry on with our order which we didn't after doing the math and reading reviews we decided against it but when I called them to cancel I was informed there would be a restocking fee of just over 700 dollars. I cancelled within 24 hours and they were trying to charge me a fee. I called the ministry of consumers and found out this wasn't allowed. I'm very disappointed in this company.people try to take what doesn't belong to them and in this case money...shame on you and your company, I will never give you another chance and I will make sure my friends and family are all aware.
Very good meats no reason to complain .This is my first time with this programme and the family likes it . We also like the convenience .With 2 small children can be a challenge to go shopping lol
I own and operate a children’s daycare center out of my home. I also have a family of my own. So, our house is always full of activity and of course hungry mouths to feed. My husband and I decided to have deliveries from DTH Foods to keep our kitchen supplied and lighten our load of taking on this task on our own. This has been such a convenient service for us. The truck arrived on time when scheduled, and the two delivery men were kind and helpful… It is nice to have this all taken care of for us and the kids love to see the delivery truck arrive. (the things that amuse children! Haha).
This saves us so much time out of our busy weeks. I believe it is convenient and cost saving, for us anyways!
My husband was worried about the quality of the meats and I was crossing fingers about budget and convenience .
Three months later we happy with the decision to try it .
I recommend to my friends
I am not disappointed they delivered what they promised
Love the food
in response to: Food is Disgusting . No food Labels on half the food . Whats in the food they expect ...
my food came in all its original packing and was all labelled.. also, I work at a major food packaging factory and expiry dates are only for food that expires or can do harm if eaten too late. most vaccumed sealed products can stay good for years and will obviously be eaten before they need to be expired.
Food is Disgusting. No food Labels on half the food. Whats in the food they expect our families to eat?I Dont Know Where are the expiry dates? I dont know. Lets think about this for a minute. Why are certain foods taken out of their original packaging? Hmmm could it possibly be that we the consumer would have access to the expiry date of the food we are about to eat.
I just wanted to say my family and I have enjoyed the groceries we received from you. I love that the meat came individually packaged and it was so good! I loved the variety and the brand names we were able to choose from. The delivery man was very polite and helpful. Any time I have had a queston, customer service has been fantastic.
great experience! Thank you!
Family of 3
Since I discovered DTH Foods, I no longer deal with driving to the supermarket, spending time looking for grocery items and standing in line at the registers. WHO likes that or has time for it anyways? this company takes care of all of this for me and my family now! This is an amazing service that saves us time and money. We have our order customized which im sure they all are and it's great because then we know we et what we like and want.
What I really like about DTH Foods is their customer service and their commitment to quality. If something expires or seal breaks they replace it for free no issues. I can always speak to an agent and get exactly what I need. I also appreciate that they buy local from our farming community and are conscious about getting the best quality products for their customers. I am thrilled with the service they provide for us and now our neighbors. Each person is entitled to their own opinions just like every company in the world, but this one I especially like and I can bet you probably will too
My wife and I are both busy professionals with full time demanding careers. Both of our kids are in school and have a number of extracurricular activities as well. Because we are always so busy and are constantly on the go, it has become increasingly difficult to find the time to shop for groceries. A colleague of mine referred me Direct to Home Grocery and had a lot of great things to say about them. I checked out their website, gave them a call and set up an appointment with one of their agents. The agent I consulted with was professional, knowledgeable and was able to answer all of my questions and address my concerns. We set up a package that was the right fit for my family and a few days later we received our delivery. Direct to Home Grocery has made our lives so much easier with theirservice. We get top quality, nutritional food and many other household and grocery items delivered every week. We eat better and always have the food we need in stock at home.
I guess a lot of these reviews are for personal experiences... let's just say you can't please everyone right? but you can please me! haha I enjoy this company very much... second time ordering this week. can't go wrong. prices are great and the convenience is great and I've never been yelled at, only treated with respect and therefore am ordering for my second year around.
food quality great
customer service good
cost of service great
saving time, money, gas, energy and effort- perfect
Worst company - do the math way over priced you will save money going to Costco or a reg grocery store and way less headaches.
Stay far far away from this company the excellent ratings are from their employees. I will never ever order from them again it was wrong from the start they will not correct your order they will not answer you. I was yelled at several times. Sure take my money and treat me awful. Then I was accused of their driver not picking up their freezer they told me to show them proof . do yourself a favour do not sign with them
I wouldn't have even rated it one star but that was the lowest I could rate!! DO NOT GET INVOLVED WITH THIS COMPANY!!!!!!
On November 11th 2014 it all started!!! Complet hell and stress from this company!!
We signed a contract with these people being told that if we wanted to cancel we could after 10 days... Well we decided we in fact did want to cancel after reading the horrible reviews on the company. I suggest doing your homework before not after... Anyways so we called the never next day to cancel. But just 3 days later we had a lady call from direct to home asking when we would like to have our freezer and food delivered.. so I told her "sorry you must be mistaking., we had already canceled" and that's the moment age become very nasty!!!! I've never in my life had such rude, ignorant customer service... If you cancel or have any issues with this company, I bet you will speak with her! So anyways.. She had told me I cannot cancel my contact without being charged a $900.00 restocking fee! And if I don't pay it, my credit is on the line!
Even tho I told her BYLAW I have 10 days to cancel any contract signed in my home... But instead of following the law, she decided to bully and threaten me and attempt to scare me into buying food from her.... At the end she even offered to take $500.00 off the original order!! Haha Ya lady because I would ever order anything from you!! After I kept hanging up on her she said I'm going to call your boss now! I laughed and said ok you do that... So she did... And guess what, she called him thinking he had ordered food!! That's how smart she is!!
Just don't even bother with this company... Save the stress!! And if you did just sign a contract remember bylaw you have 10 days to cancel !!
The food was good but the customer service is very Poor!! They are only about making the sale and getting the orders. They have no concept of customer retention!! Terrible service i will never ever do business with them again!!
WE placed our order the end of August and received it on the 3rd of September, my Sales Rep asked for a void CREDIT check, so that is what I provided him -- he told us all these things we would get cases of, and threw in things for FREE (which never arrived and there is no record of)
We pay 110 weekly, however just yesterday I recieved a call saying my account was over due by almost 700 because you cannot pay credit with credit -- I have never heard about that in my life, I called DTH and the lady said she would call me back, today I have called 4 times and left 2 messages and I still have no heard anything -- an update would be nice, what are you going to do for me. I have a family and am the only one working, how can I just fork out all this money because someone did something wrong, and misinformed people if they couldn't use credit card why ask for one, why not call me when the first payment didn't go through instead of having me now be almost 7 weeks behind.
I am not impressed and over stressed at this point, the food is good, the customer service not so much1
After trying most of your food we think the quality is excellent .
We also enjoying the convenience .
Service was fair .
Bottom of the line has been a good experience we not disapointed
Has been avery good experience . We appreciate the convenience, quality and the friendly way of doing business. Just received my 5th order . Robert Morin
Happy custumer so far
All I can say is what a wonderful company.
payment schedule 9/10
exchanges on products 9/10
for me it saved alot of money time and convenience of having it all right there for me and my family. They were very helpful and understanding. I rate this an overall 9/10. I can't complain, I'm very happy with this company myself
This is my fith year as a custumer and here is my honest opinion
Quality of the food EXCELLENT
Service 9 of ten
Savings didnt change my life style but every bit counts
I will do it again and recommend to my friends
Ive also had no issues this this company. Their product is fantastic and you get so much of it! even when something was nearing expiration they came and replaced it immediately for me for free. I think their customer service was good... i guess "to each their own opinion" because me and my family think its great!
I would like to say I have never had a problem with DTH Foods, the food is amazing and this is my 2nd order with them and I have always received great customer service. I would highly recommend DTH Foods to any Family !!!!!
Sarah, Bowmansville, on
I was force to stayed with this company and over payed for there food!
I signed a contrat around December 14, whe I talked to my husband we decide not to go ahead with the order, we called them, nobody answer my calls or my messeges, finally I got in touch with customer service in janauary just to find out they were close for Christmas and since I only had 10 days to cancel my contract there is was nothing they can do!
We got the delivery on January 21, it was just one guy, named James! Trying to bring a large freezer in to my home, he damage my back door, they promise to fixed....... Well 4 MONTHS LATER!!! And I'm waiting for someone to take care of this problem, nobody knows anything, sometimes they said please email me pictures so we can do on estimate.... That doesn't work! Doug "the owner" is the one who takes care of this problems , never return my calls or email or any kind or messenges, the new excuse was we are a corporation there is no owner!
What kind of business it's this?
They don't care about customers, there only intention it's to keep getting money from you, if you are happy or have any problems, they will ignore you!
Quality wise it's ok, they over price there food, my friends and family were really close to order from this company but after they saw was it's been happening with us they decide not to!
Really bad company to do business with.
very enjoyable. convenient for bbqs, picnics and cottage trips! The products are great that we received
in response to: Poor Terrible company !!!! Be careful to sign any contract with them !!!!! First they didn ' t honour ...
so far so good! bbq season is finally here and i have what i need. meat qualities are great and i have all the snacks i need for late night fires with friends. great company
Terrible company!!!! Be careful to sign any contract with them !!!!! First they didn't honour what they promise: that after one year contract I could keep the freezer for free. That didn't happen. They asked to sign another one year contract and after that they said will give. Really? Because I didn't sign the second year contract they came to get the freezer and damaged my hardwood floor. In the same day I called them to complain and sent pictures. Nobody answered me. After many calls talking with the most impolite representatives of the customer service they end up saying that they were investigating.....What? Where? Who? Nobody never gave me a call back, neither answered my emails. The representative that came to my house to sell said that he couldn't help. The Manager never called me back even had asked to HR, Sales and Customer Service to talk to him. The last call they told for me to wait that their lawyer is sending a letter to say that they are not responsible for damage inside customer's house. What????? Even this letter I didn't receive yet..... That's the after sale of the DIRECT TO HOME GROCERY. NEVER EVER RECOMMEND THAT FOR ANYBODY!!!!
My wife and I are enjoying the food that has been supplied. The quality of the chicken is wonderful, the beef is fantastic and myself the battered style fish- I am shocked and wonderfully surprised at the taste texture and quality for the simple reason of being east coaster.... Very delicious!
The fish will not last too long with me.
William and family.
in response to: TERRIBLE , STAY AWAY !!!!! DO NOT , I repeat , DO NOT order from this company . Worst experience and ...
Good morning ALL clientele!
we are company who has been in business for over 35 years servicing all of Ontario. We do not and have not forced anyone to purchase from us, our business is soley based on clients looking to save time and money, and the referrals of our very happy customers. Our service is above and beyond, and our quality is exceptional. You can try it for yourself! We promise you will love it. Some people don't pay their bills, or choose to be rude in the ending fact of them thinking we are the worst: when in reality we have a 99% satisfaction rate- see for yourself! If for any reason you or anyone is unhappy with us we have a 100% satisfaction guarantee. Not every client will be happy, as this goes for any business, company, relationship, daily encounters, ETC worldwide. We do our best daily to ensure the satisfaction of each and every one of our customers. If at anytime any customer has any questions, or concerns please feel free to contact us and we will resolve your issues the best way possible! We are thankful and appreciate everyone's business with us and ask that you TRY our product samples, for free, for yourself in order to make your own opinions. We would love to hear from all of you! 1-800- 460-2345 www.dthfoods.com
TERRIBLE, STAY AWAY!!!!!
DO NOT, I repeat, DO NOT order from this company. Worst experience and the food was terrible.
Satisfied customer.Excellent meats, some savings, and most important HAPPY WIFE !!!!!!!!
I too just got my food order for the first time. my overall thoughts are LOOKIN GOOD!! im still wondering how i am going to store this and eat it all. my freezer is full of goodness, so much so much so much! this is heaven
in response to: Good morning clientele ! we are company who has been in business for over 35 years servicing ...
From my personal experience I dont see how you can save money when you charge double the price and we still need to get produce every week . it still costs time and money for that !!!!
in response to: Good morning clientele ! we are company who has been in business for over 35 years servicing ...
I understand that you are a business and I respect that. My personal opionion is that there are no savings or convienence. As a client I am entitled to that opinion. To the people that are happy with your business I am happy for them. I am simply giving my opinion to give people an option. For some (lg families, families with disabilities etc) DTH is worth it.... but for the average family I dont believe it is. I am entitled to my opinion. I wish you continued success. As for future clientele that may be looking into this opportunity, take the time and do your homework and make sure that it is truly worth it to you. I will say that customer service this time around was much better. The sales representative was very pleasant as well when I decided to cancel my order there was no pressure to stay.
Good morning clientele!
we are company who has been in business for over 35 years servicing all of Ontario. We do not and have not forced anyone to purchase from us, our business is soley based on clients looking to save time and money, and the referrals of our happy customers. Our service is above and beyond, and our quality is exceptional. If for any reason you or anyone is unhappy with us we have a 100% satisfaction guarantee. Not every client will be happy, as this goes for any business worldwide. We do our best daily to ensure the satisfaction of each and every one of our customers. If at anytime any customer has any questions, or concerns please feel free to contact us and we will resolve your issues the best way possible! 1-800- 460-2345 www.dthfoods.com
My husband and I ordered a few years ago and were not happy with the customer service in anyway at all!!!! Surprising they didnt call us to reorder nor to pick up their freezer until just this month..they ensured us that the service and food would be better this time around..we gave them the benefit of the doubt and made the appointment. Upon placing the order which was going to cost us $5700 for the year, which was the same cost as last time but way less food, we actually took the time to calculate how much it would cost for us to buy it ourselves. And yes we overpricedand recorded brand name product prices. To purchase it ourselves it would have cost us $2500. Im sorry but a $3200 difference is not worth the time I'm saving nor convenience. Considering I'm still traveling to the grocery store for produce, bread , milk and so on at least every other week. Where is my time saving??? Its a scam. How these people can honestly feel good about what they do is mind boggling!
Me and my hubby used grocery gateway before this company. i have to say Dth foods has more benefits and savings. they give you free deliveries and bulk costing at wholesale rates rather than having to be at home weekly to obtain an order they bring you it in 2 shipments therefore leaving you with everything you need in your cupboards and freezer and not having to worry about lacking an item or being home on time to meet the delivery man. we love this
This is from personal experience, but one word I can use is WOW. there is so much food I don't know where to put it or what to do with it. I've posted pictures on my Facebook and got money back for referring friends too... I will be a definite repeat customer, feel free to contact me with questions because WOW- I just can't believe this awesomeness!
I just received my food plan from DTH Foods and am very happy. Especially close to Christmas, with my payments not starting till January its great to have unlimited amounts of food at hand for our Christmas and New Years parties. My husband has posted on his facebook pictures of the food as he is so impressed. Great company
My family is exceptionally happy with this company and service. Having food readily available is great...and having things done for us in a timely manner helped alot and proved quality
I had a couple of issues with the delivery but with in a reasonable time frame (about a week ) everything was resolved to my satisfaction.
Can't give a 5 because I didn't try al different foods yet For now 4 is appropriate.
Thanks good job
I am a family of 7. saving time is ALL i look for. I have purchased from this company before and am purchasing again this week. It helps alot
Second year purchasing from this company this summer. Short and sweet- If your looking for convenience and a few good deals then try it out. No complaints from my family
We are on our third year of purchasing from this company .
Honestly the savings, didn't change our life style but , the convenience and having excellent meats made us to go back .I also have more time to play in the garage on the weekends lol .
i LIVE IN THE NORTH TO I LIKE COSTCO MEET TO SO I SHOP THERE AND PAY THE RIGHT PRICE NOT FOUR TIMES THE PRICE
they are picking up my food call the ministry of consumer services. Check online how to make a cancellation of your agreement and do it within the time frame and it will happen be persistent. Leave a paper tail because it may and up in court take pics of everything and do your own count there afraid to go to court cause there rip off artist
The people that said they are excellent are either employees or the owner they are the worst run company extremely rude and will not return your calls once you run into problems they are way over priced worst company ever stay far away if you investigate properly you will find many many complaints against them.
in response to: Very poor quality and very poor customer service , they will treat you great UNTIL you sign ...
My wife & I were very satisfied with the DTH Foods. The salesperson was very polite and knowledgeable. They helped us save at least 20%
I only can talk by my own experience .
I live in north of Ontario ,not many options of groceries stores close by where I live .
I have my order for about a month and,as convenience , has been great .I am impressed also with the quality of the meats .
Food great . Had some issues with the delivery ,Made a couple of calls and was surprised how everything has been taken care to my satisfaction .Nice to know that nowadays we still can get costumer service
I purchased an order 3months ago . The quality of the food and convinience are great
Friendly service. Has been a very good experience .
in response to: This is a total scam . The delivery guy was very unprofessional , and several items were missing ...
My husband and I met with the DTH Sales Rep and he was wonderful. He took the time to go through everything with us and saved us lots of $$$ on our grocery bill. Our first order arrived and we already BBQ their meats. WONDERFUL !!! They delivered, packed our freezer for us and went on their way. I would highly recommend them and I will !!
This is a total scam. The delivery guy was very unprofessional, and several items were missing from our order. Their head office hung up on us and the supervisor was screaming at my wife...beyond unacceptable. The excuse was the delivery guy was on percocet and it was making him very miserable, so I should be understanding. Our problems are still not rectified.
Do not deal with this company !!!!!!!
DTH Foods has helped my family with cost efficiency, convenience and time. I have most of my foods right at my finger tips. No more gas money, travel time or missing dinner items. They had good customer service. The delivery men were kind and helpful. A few small mistakes were taken care of right away and i was compensated for the mixups. I will buy again from them. Beneficial for me
They are the worst. Stay far away from this company as you can. They are extremly nice to you when they arrange a visit and discuss food options. Once you have received the shipment you will soon realize that you have been lied to about how much money you have saved and the amount of extras that you will have to buy that is not in your order. AND THERE IS NO WAY OF CANCELLING ONCE YOU START WITH THEIR COMPANY. DO NO EVEN CONSIDER THEM . very very poor customer service you will be treated awful and soon realize it was the worst mistake you have ever made.
I recently bought from dth foods.
When they came to deliver the food our order was a disaster they did not give us what we ordered.
In my opinion this is how they scam people ,they have all kinds of excuses to why the order is wrong but in reality it is to confuse the customer to take advantage of the mistake and not provide what they say.
My wife told them that the pork tenderloin that they sent was not right and the delivery person which was the head of marketing argued it was right but in realitie it was a cheap cut of pork.
This company has come to our house two times now and still have not provided what they said they would.
I wounder how many people get scammed because of the confusion of the deliveries and lies?
I will never buy from them again
i recently purchased from DTH FOODS in December and have enjoyed it. We took time to go over the cost efficiency of it and so far it has benefited us. I am happy with this service and would reccomend it to others to try out.
Do your homework and you will find out this is not a real deal but a real rip off. The package we got was supposed to save us alot money over the local grocers. After taking time to price everything at Wal-mart and Superstore. DTHG charged us $3,400.00 more then what those two stores would charge us for the same quantities and very same items. They were charging us more then double then local grocers. The beef and chicken is very thin less then a 1/2 inch thick. The order was messed up from the very first moment and the lasting a year for a family of five on a tight income is a BIG FAT LIE. In the long run we will run out in 6-8 months tops. And still be paying them for air. DO NOT GO DOWN THIS ROAD. IF it is too good to be true it probably is and this company is not a good deal.
Crappy tasting food that can not be returned. 6 kids in my house that do not like the chicken nuggets!!??? Steaks do not taste good. Customer service is the worst I have experienced. I was told on the phone, I had just wasted 15 mins. of his time.
Very poor quality and very poor customer service, they will treat you great UNTIL you sign the contract.